Terms & Conditions

1. Operator and marketplace role

Bled Local is operated by Prevozne storitve, Aljaž Žnidar s.p., based in Slovenia. Bled Local presents local experiences and stays in Bled and may offer different booking paths.

Native Bled Local bookings. Where an activity shows an online Bled Local booking flow and Stripe checkout, Bled Local processes the booking and payment for that activity. The activity page, booking flow and confirmation identify the experience, price and the applicable activity-specific information.

Third-party activities. Some activities are displayed for a local provider and may use a referral or commission arrangement. Where a provider’s own booking link or checkout is used, that provider supplies the activity and handles its own checkout, confirmation, terms, cancellation and customer service. Bled Local does not represent that it controls that provider’s availability, fulfilment or checkout. We identify the provider where that information is available on the activity page.

Stay listings. Stay pages are discovery listings and may link directly to a property or its booking service. Bled Local does not process a stay reservation through this marketplace and is not a party to a stay contract, accommodation booking or package travel arrangement.

2. Booking, price and payment

Before payment, the booking flow shows the selected experience, date, quantity, total price and the activity-specific cancellation information. You must provide accurate contact and booking information and confirm that you have read these Terms and the Privacy Policy.

For native bookings, card payment is handled by Stripe Checkout. Bled Local does not receive or store your full payment-card details. A booking is confirmed only when the payment provider reports successful payment and Bled Local issues a confirmation. A pending capacity hold is not a confirmed booking.

Prices are shown in euros unless stated otherwise. We may correct an obvious pricing, availability or content error before confirmation. If an error affects a confirmed native booking, we will contact you with the available options.

3. Changes, cancellation, refunds and no-shows

The cancellation policy displayed for the selected activity during booking is part of the booking and takes precedence where it is more specific than these general terms. For example, a free-cancellation period applies only where that exact product page and booking flow state it.

Requests to change or cancel a native booking should be made as early as possible using the booking contact route provided. Approved refunds are returned through the original payment method where possible. A guest who does not attend at the agreed time, or arrives unable to participate safely, may not be entitled to a refund where the applicable activity policy says so.

For a third-party activity or stay, request any change, cancellation or refund directly from the provider or property that operates the booking.

4. Participation, weather and safety

Outdoor activities involve changing weather, terrain, traffic, equipment and other inherent risks. You must follow reasonable safety instructions, meet any stated participation requirements and tell the relevant operator about information that could materially affect safe participation. The activity provider may change, delay, shorten or cancel an activity where weather, safety, operational conditions or law reasonably require it.

The provider is responsible for delivering its own activity and for its guide, equipment, safety process and operational decisions. Bled Local does not make a promise that an activity will be suitable for every guest.

5. Availability, content and liability

We aim to keep marketplace information current, but availability, timings, content and provider information can change. Images are illustrative unless clearly stated otherwise. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including your mandatory consumer rights.

To the extent permitted by law, Bled Local is not responsible for a third party’s website, checkout, service, acts or omissions. Bled Local is also not responsible for a delay or failure caused by events reasonably beyond its control, including severe weather, road closures, public authority action, transport disruption or emergency safety measures.

6. Complaints and intellectual property

Please contact us first with a concern about Bled Local’s marketplace or a native booking. If your concern concerns delivery of a provider activity or a stay booking made on that provider’s system, contact that provider first as the contracting operator.

The Bled Local brand, website content, text, photography and design are protected by applicable intellectual-property rights. You may not reuse them commercially without permission.

7. Consumer rights, governing law and changes

These terms do not remove mandatory consumer protections. The statutory withdrawal right can have exceptions for leisure services scheduled for a specific date or period; the cancellation terms shown for the selected activity remain important. This is a general notice, not a replacement for rights that apply to your particular booking.

Slovenian law applies, subject to any mandatory consumer protection rules of your country of residence. Disputes may be brought before the courts with jurisdiction under applicable law. We may update these terms for future use; the version accepted during a native booking is recorded with that booking.